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Competitive Advantage
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- Define core and distinctive competencies that present a unique selling proposition that differentiates you in your market
- Build your unique capabilities into your strategic plan so that all business operations foster your distinctive competencies
- Seek opportunities for innovation by gathering, analyzing, and organizing information
- Articulate and implement new ideas when and as required
- Leverage dimensions of predictability, consistency, and interactivity to measure and manage the myriad variations of innovation
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Competitive Strategy
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- Craft a winning strategy as a market-driven enterprise
- Strategy is an iterative process
- Recognize current position
- Identify long term goals
- Determine course of action to realize vision
- Grow the business
- Meet the needs of customers
- Outcompete rivals
- Respond to changing market conditions
- Manage each functional element of the business in alignment with strategic objectives
- Achieve performance objectives
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Conflict Management
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- Define conflict, identify costs and benefits of conflict, recognize possible outcomes of conflict, diagnose sources of conflict
- Strategies for resolving conflict
- Games and conflict resolution
- Principled negotiation
- Best alternative to a negotiated agreement (BATNA)
- Personality types and conflict
- Formula for preventing conflict
- Stages of the conflict resolution process
- Conflict and third party interventions - mediation and arbitration
- Team conflict and the organization
- Bullying and harassment
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Effective Change Management
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- Apply change management best practices
- Take control of the change process
- Execute change without significant losses in productivity or performance.
- Support employees by directing their efforts to what they can control
- Use an incremental approach to adapt to and implement change
- Learn specific actions to support, guide, and encourage others in adapting to change more effectively
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Emotional Intelligence
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- Become more effective as a manager and leader
- Optimally manage one's emotions
- Boost confidence and become a top performer
- Motivate and develop team members to become top performers
- Develop empathy and self-awareness to become a more effective communicator
- Improve team morale and performance even in times of crisis or stress
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Employee Development
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- Identify behavioral strengths
- Appreciate differences in others
- Augment individual and team performance
- Diminish stress and conflict
- Learn how to live a purposeful life
- Discern how to achieve better results in your life
- Enhance your productivity
- Establish how to how to set goals that achieve expected outcomes
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Industry Analysis
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- Recognize as a key element of corporate appraisal, the initial stage of competitor analysis and the understanding of the landscape in which the company operates
- Analyze the size and structure of the industry throughout the supply chain, in order to determine strategic options
- Determine the relevant market size of the niche or market segment in which the company operates
- Identify the degree to which the industry parameters support the company's strategy
- Consider industry trends and how these trends may influence the company
- Discuss how the company will succeed in an uncertain economic climate
- Identify key customer groups and the size of each
- Describe the general competitive landscape and the key categories of competitors
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Intercultural Management
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- Understand the challenges of managing a workforce that functions in culturally different operating contexts
- Diversity arises from variations in ethnicity, nationality, gender, or corporate culture
- Organizations must be sufficiently flexible to embrace diversity, yet stable enough to integrate these differences into a single, cohesive whole
- Connect with individuals from culturally different backgrounds
- Foster uniform core values as ties that bind across cultures
- Resolve conflicts to arise from opposing ethical viewpoints
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International Negotiations
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- Acquire tools achieve success in negotiations
- Sharpen and hone skills through practice and reflection
- Understand short-term and long-term considerations of all parties
- Effectively prepare and design a negotiation plan
- Know what is non-negotiable
- Research and know the other parties to a negotiation
- Identify the best alternative to a successful negotiation
- Conduct one-time or ongoing negotiations
- Manage expectations
- Consider where to conduct the negotiation
- Define roles and manage who is in the room
- Building trust and confidence
- Using interpreters
- Dealing with confidentiality
- Behavior outside the negotiation room
- Summarize agreements
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Leadership Development
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- Develop leadership capabilities while driving the business
- Identify the competencies, relationships, and experiences that will be important for developing future leaders in your organization
- Capture the key leadership lessons to be learned in day-to-day operations
- Ensure that talent management systems and plans support on-the-job development
- Foster leadership skills to meet the challenges of today and tomorrow
- Build a stretch organization that challenges leaders to develop new skills
- Effectively mentor and be mentored
- Thrive in transitions and take advantage of the new possibilities they offer
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Operational Excellence
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- Identify significant improvements and positive changes to put your company on the road to operational excellence
- Enhance productivity
- Find opportunities for greater profitability
- Increase market share
- Deepen customer loyalty
- Improve talent retention
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Project Management
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- Bring people together to solve problems and take advantage of new opportunities
- Define project roles
- Define, measure, and manage results
- Plan for project success - 1:10:100 rule
- Create a no-blame environment
- Manage communication and teamwork
- Follow through, deliver quality
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Risk Management
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- Recognize uncertainty as a starting point of effective risk management
- Understand and identify the risks inherent in conceptualizing, planning, executing, and terminating activities
- Comprehend risk management as an add-in benefit, not an add-on cost
- Consider the role of trade-offs between risk and expected performance in order to maximize risk efficiency
- Apply a coherent framework of operational concepts to structure the issues and the risk management process
- Harness creativity and experience
- Clarify risk ownership
- Resolve threats and capture the benefits of opportunities through effective contingency planning of responses
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Self-Management
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- Learn procedures and techniques for effective time management
- Identify and regularly review own objectives
- Research present use of time
- Develop a system for allocating priorities
- Carefully plan activities
- Use assertiveness to deal with time wasters
- Take responsibility for your own learning and development
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Strategic Planning for Success
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- Develop the strategic plan to help the organization focus its resources
- Ensure all organizational activities are in alignment with its objectives
- Evaluate and fine-tune the organization’s activities in response to a evolving opportunities and threats
- Utilize the strategic planning process as a tool to guide management decisions and activities
- Define the organization’s values, mission, and vision
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Supply Chain Management
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- Understand the supply chain as the flow and management of resources across the company for the purpose of optimizing profitability of business operations
- Grasp that the supply chain has a downstream or demand-end where end-customers generate demand; and an upstream or supply-end where supply is sourced
- Appreciate that the elements between the two ends of the supply chain constitute the distribution network
- Comprehend the significance of core and extended supply chain functions
- Consider the "greenness" of a supply chain
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Team Building
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- Develop a clear meeting structure that is consistently used time and time again
- Craft a code of conduct
- Control team conflict
- Work through the struggle of many different fears and issues of control
- Overcome resistance
- Implement collective decision making
- Formulate consensus guidelines
- Establish the requirements of effective training
- Assess and incentivize team performance
- Decide when to discipline a team member
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