Modeste & Partners will conduct a competitive advantage evaluation and provide you with a roadmap to operational success. The roadmap will identify significant improvements and changes you can make to positively differentiate your company from its competitors. Our continuous improvement approach will result in greater efficiency and effectiveness that will significantly impact your bottom line.

We will help you uncover the areas of your organization whose potential can be exploited to improve customer satisfaction, revenue and profitability growth, and to decrease operational costs.

Take Your Business to Higher Ground with our Competitive Advantage Evaluation:

• Improve productivity
• Identify opportunities for greater profitability
• Increase market share
• Strengthen customer loyalty
• Optimize talent retention

The Opportunities Action Plan will identify a number of critical objectives to be achieved within six months or less. For each objective, the plan will articulate:

• A SMART goal (Specific, Measurable, Attainable, Realistic, and Timely)
• CHANGES necessary to overcome resistance to improvement (Unfreeze, Transition, Refreeze) 
• CONCRETE persons in the organization who will be accountable for results (Owners)
• A STEP-BY-STEP process for realizing continuous improvement required to accomplish each objective
• DELIVERABLES, due dates, and responsible party

Your Opportunities Action Plan is Effective because it:

• Addresses root causes, rather than just treating symptoms. Our research shows that a mastery of the details of business processes is needed in order to isolate and treat root causes. Our customized approach focuses on the unique attributes of your situation.
• Lets you move speedily and surely. The impact of a costly misallocation of resources can quickly spread to uninfected business areas if left unchecked. The negative effect on the bottom line can therefore increase exponentially.
• Remains focused. By prioritizing and limiting the number of objectives to be pursued, your resources are bundled to achieve maximum benefit in the shortest space of time.
• Promotes continuous improvement. The Opportunities Action Plan defines SMART goals. However, these are not final. Operational excellence is a journey, not a destination. The continuous improvement process will remain an integrated part of your business processes well into the future as a pillar of competitive advantage.

Our Approach:

• A confidential survey of your employees provides necessary insight into your organizational situation.
• One-on-one interviews with key personnel deepen our understanding of your major business processes.
• Limitations and hindrances to process and organizational effectiveness are identified. We search for unclear responsibilities, negative attitudes, behaviors, and incentives.
• Updates of the process owners and executive staff keep you abreast of our findings each day we are on-site.
• You obtain the Opportunities Action Plan upon completion of the Competitive Advantage Evaluation. For each major finding, we will discuss the evidence, symptoms, and significance – impact – on your bottom line and customer satisfaction in clear and concise language.
• Our recommendations are based on our experience and knowledge of industry best practices. The Opportunities Action Plan addresses the most critical high impact areas. It will focus on aspects such as processes, matrices, incentive changes, accountability, and performance changes necessary to overcome barriers to sustainable organizational excellence and competitive advantage.